Shipping Information
All orders are shipped from Perth, Western Australia using Australia Post.
Tracking numbers are normally sent within 3 business days after your order is placed.
Please note that all orders are shipped Monday–Friday only.
Estimated Delivery Times:
Australia: 5–7 business days
International: 14-21 business days
Delivery times may vary depending on your country’s customs process, seasonal delays, or local postal services.
For express priority shipping, please DM us on Instagram:
@allangelsarealiens
Customs & Import Fees (International Orders)
International customers are responsible for any customs, duties, or import taxes charged by their country.
We do not control these fees.
Lost, Delayed, or Stolen Packages
Once your order has been lodged with Australia Post and tracking has been provided, we are not responsible for:
- Delayed delivery
- Lost parcels
- Stolen parcels
- Packages marked as “delivered” by the carrier
If an issue occurs, please contact Australia Post directly and provide your tracking number.
Returns, Exchanges & Cancellations
ALL SALES ARE FINAL.
No refunds, exchanges, or order cancellations.
Please choose your items carefully before checking out.
Address Issues-
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Incorrect or incomplete addresses
- Reshipment fees
- Returned-to-sender parcels due to wrong details
If you entered the wrong address, contact us immediately via Instagram DM or email [email protected]
For express shipping or order questions:
Instagram: @allangelsarealiens
email: [email protected]
We typically respond within 24–48 hours.